Return Policy 

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**1. Introduction**

 

At Patomatus, customer satisfaction is our priority. We strive to ensure that our clothing products meet your expectations. If you are not completely satisfied with your purchase, we offer a straightforward return policy in accordance with European laws and regulations.

 

**2. Eligibility for Returns**

 

To be eligible for a return, your item must be:

- Unused and undamaged.

- In its original packaging, including price labels, tags, and stickers, which must be intact and untampered with.

 

**3. Return Period**

 

You have 14 days from the date of receipt to return your item(s). This period complies with the European Union's Consumer Rights Directive.

 

**4. How to Initiate a Return**

 

To initiate a return:

1. Contact our Customer Service at info@patomatus.com within 14 days of receiving your order.

2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

 

Our team will respond with return instructions and a Return Merchandise Authorization (RMA) number. Please do not send items back without an RMA number.

 

**5. Return Shipping**

 

- You are responsible for the cost of return shipping.

- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

 

**6. Refunds**

 

Once your return is received and inspected, we will send you an email notification. If your return is approved, a refund will be processed to your original method of payment within 14 days. Please note that shipping costs are non-refundable.

 

**7. Exchanges**

 

We only replace items if they are defective or damaged. If you need to exchange an item, please contact our Customer Service at info@patomatus.com.

 

**8. Non-Returnable Items**

 

Certain items cannot be returned, including:

- Intimate or sanitary goods such as underwear or swimwear (for hygiene reasons).

- Custom-made or personalized items.

- Gift cards.

 

**9. Warranty**

 

Some products may come with a manufacturer’s warranty. Please refer to the product documentation or contact us for more information.

 

**10. Consumer Rights**

 

Nothing in this return policy affects your statutory rights. For more information on your consumer rights under European law, please visit the European Consumer Centre website.

 

**Contact Us**

 

If you have any questions about our return policy, please contact us at info@patomatus.com.

 

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